View the BEAMcast user guide here

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Video Playback

• Can I make the video window bigger?

  If you are a PC user, you can enlarge the video player window. If you are a Mac user, you can only view BEAMcast videos in the normal player window.

  For PC users only: To enlarge the video window, right-click (using your right mouse button) on the video window then click on Zoom and Full Screen. To return the video to normal size, press the Esc key on your keyboard.

• The video I'm watching isn't playing smoothly or hangs up for several seconds at a time. What is the problem?

  BEAMcast requires that you have a good-quality high-speed Internet connection and a reasonably up-to-date computer to view videos properly. If you are using a dialup internet connection, or are sharing an Internet connection with several other computers at the same time, the speed of the connection may not be sufficient for good quality video playback.(See the What is high speed Internet FAQ for more information and a way to test the quality of your Internet connection.)

• I can't watch any videos on BEAMcast. I click on the player screen and it just stays blank, or gives me an error message.

  The Internet connection you are using may be firewalled. A firewall is special software or hardware installed as a security measure to prevent computer hackers from gaining unauthorized access to your computer or network.

  If you have personal firewall software installed on your computer, try disabling it. If you are on a computer network, talk to the I.T. specialist who maintains your network. If none of these solutions works, contact BEAMcast technical support at (780) 701-9790 for personal assistance.

Technical Issues

• How do I access the BEAMcast website?

  To access BEAMcast, you have to register as a user but clicking on the Sign Up button on the main splash page (www.beamtelehealth.ca. You will then be directed to the registration page where you will have to input some basic information about yourself (name, email address, professional affiliation, and location of practice). Also you will be required to choose a personal password.

  Upon completion, you have log into the site, enter your email address and personal password in the two boxes at the top of the home page and click the Login button.

• Can I use BEAMcast if I'm a Mac user?

  BEAMcast works exactly the same on Macintosh computers as it does on PCs, and works with the most popular web browser programs, including Microsoft Internet Explorer, Apple Safari, and Firefox.

  Note: Macintosh users will need to have the flip4mac plugin installed in order to view Event videos. The plugin can be downloaded from the flip4mac website.

• Who can I contact if I'm having other problems?

  You can contact us by clicking on the Help tab and send us an email message under Contact Support. Simply enter your name, email address and the nature of your problem or question. Capital Health will respond to all enquiries within one business day.

• Does technical support cost anything?

  No, technical support is free to all users.

General

• Who can use BEAMcast?

  BEAMcast allows registered users to access archived content on demand, anywhere, anytime via the internet.

• Is BEAMcast available in other languages?

  Currently all BEAMcast content is in English. However, in the future (depending on user requirements) content may be provided in other languages.

• Does BEAMcast cost anything?

  At the present time, BEAMcast is free of charge for all users.

• How is BEAMcast funded?

  BEAMcast a Capital Health initiative.

• Have the presenters consented to having their presentations on BEAMcast?

  Yes. All presenters and contributors have given their prior consent to have their content posted on BEAMcast.

• How long are the educational rounds videos available?

  Educational rounds are permanently archived and will be available online indefinitely - a valuable resource for both education and research.

• How do I unsubscribe from BEAMcast?

  If, for whatever reason, you want to have your registration cancelled and your personal profile removed from BEAMcast, contact technical support at support@beamtelehealth.ca.

Security

• Is BEAMcast secure?

  BEAMcast has been designed with the privacy of its users as a primary consideration, and incorporates the very latest Internet security technologies and best industry practices. No user or patient information is visible or accessible by other users or the general public.

• Who can see my personal information and what is it used for?

  No one except system administrators can see your personal information, and it is kept strictly confidential and secure in accordance with provincial and federal privacy laws. This information is only used to ensure that any messages and notifications you receive from BEAMcast are relevant to you.

• What if I can't remember my password?

  Click on the "Forgot your password?" link at the very top of the BEAMcast home page. It will ask you to enter your email address, and will automatically send an email with instructions on how to change your password.

• How do I change my password?

  Click on the My Profile tab directly under the BEAMcast logo, and then the Edit Profile that appears immediately below it. You can change your password, your email address, and any of the other personal information you entered when you first signed up for BEAMcast. Click on Save Changes when you are done.

Features

• If I change my email address on my profile, does it change the email address I use to login?

  Yes.

• Will BEAMcast email me when there are new rounds available?

  Yes, but only if you opt-in in the preferences page.

• Is there a way to keep track of the educational rounds that I have already watched?

  Yes. Click on My Profile and Viewed Events. It will display a list of videos you have viewed and the dates that you watched them.